Customer Testimonials
very nice and helped me as much as possible. Great attitude and work ethic i would recommend!
THESE PEOPLE PRACTICE DECEPTIVE SALES PRACTICES BY TELLING CUSTOMERS “YOUR JOB IS YOUR CREDIT”!! LIES THEY TELL YOU YOUR APPROVED OR PRE APPROVED TO JUST GET YOU TO COME IN SO THEY CAN RUN YOUR CREDIT TO THE GROUND!! And still not give you a car!!
Great service!! Martin and Diego were especially helpful in getting me the best deal possible.
Both were amazing and fantastic. The best service I’ve ever received at a car dealership !
100% scam type vibezzz.. please be aware! 100% liars.. ans con artist but hey karma is real!
I have been coming to Nissan of San Bernardino for a year or so and I have never had any problems or issues with anyone here. They are always polite, honest and very professional. I am very satisfied with the service and staff. Jeff was very polite knowledgeable and helpful.
I'm only giving this dealership 2 stars because I really like my vehicle and our sales agent Jasmine was very nice. Although she did not disclose all of the info needed for us to make an informed purchase. Now financing is another story!! Carlos Aguilar has a very pleasant personality but he is a fast talker and does NOT explain the contract in detail. He will add unrequested contracts and additions to the contract and claim he told you about them when questioned later. That is not a good look for the dealership. People come there to purchase vehicles. No ...
Dirty sales Ryan Sanchez offer to put gas in my car if he couldn’t make a deal.When we did not make deal he did not.He said his desk manager sad no.This should never have been told to me.It’s a dirty sales trick they use. Look on yelp this dealer is bad Can’t be trusted do u homework they bank on the People who don’t!
We had a wonderful experience buying a used car for my mother-in-law at Nissan of San Bernardino! We couldn't have worked with a better salesman, Johnathan Lopez. He was very courteous, not pushy, answered all our questions and was understanding of her needs. We enjoyed working with him very much We would highly recommend this Dealer and all of their kind and professional staff!
I drop my 2021 Nissan Titan last Wednesday because have some problems with shifting from park to drive I call few times to trenda Garcia service advisor for a update never answered live a few messages she never call me back I decided to go to the dealer on Saturday and they said truck is ready but didn’t fix the problem when a get to my truck I noticed that diagnostic computer cable was holding on the floor technician leave a mess also customer service is very poor everybody looks like they have a bad day
Poor communication and techs lack knowledge/skill in major repairs. They take weeks to return a phone call; and they don’t tell you what’s going on or keep you abreast of updates. GM prioritizes covering up sloppy customer service as does their “advocate” Brooke. After keeping 2020 Nissan for 5+ months, they were still unable to determine cause of failure, work stoppage only at partial engine tear down. Highly discourage anyone from stepping foot at this service center. All they do is cover their behinds for poor work.
Yes, I would recommend to friends and family, Jill Purtell at the service department was truly very helpful and very attentive of our need and made us feel comfortable with our service.
Jill was so very professional and personable, would definitely recommend her to anyone there. I always receive great customer service when I take my car in.
Jill, a service advisor at Nissan was great. She was knowledgeable, professional, and brought her “A” game with top notch customer service!! A Happy customer!
I would give no stars if I could. I just talked to the assistant manager who called me an angry person. I came in for service for my 2017 Nissan I purchased a gold bumper to bumper warranty I guess the car speakers are not between the bumpers?? I walked in an was greeted by a young fellow who when I asked, refused to wear his mask. I watched through the window and the service tech also did not wear a mask, sweat and spit were undoubtedly going all over my car. I was there for 7hours, and they had no ...
I had lost confidence in dealership service center and had gone to a new one for me for the first time. I was pleasantly surprised! The service department was great! And they solved my car problem. I will gladly use them again!
Chad in service was great! He really helped me in all aspects while my car was being serviced he even got me a loaner car as my car needed to stay there for a few days. I bought and always service my car here, I love it!
Service advisor Chad was awesome. But the mechanics don't clean after themself. Mechanic left grease/oil on the exterior and interior of my vehicle. Chad is the only reason ill return.
great job on getting items fixed would just like a call back on progress and/ or anything else that might come up that could delay getting vehicle back in timely manner.
disappointing interaction with service person. He seemed to only interested in selling me tires, battery, and repairs. Do not care for the changes that have happened since this dealership was bought by the Miller Corp. Not as friendly or customer based. Only sales are important.
Anthony in service is always helpful, and kind.. He treats his clients like family..My vehicle is always done in a speedy amount of time.
Very bad service. When my husband called to make the appointment the guy was very rude to him and they didn't rotate my tires.
Even though they was a scheduling error and my appointment wasn’t showing up on their calendar and they had already completed there last car they were able to squeeze me in and complete my service promptly and with excellent service.
Fast and efficient service. We were greeted with smiles and out of the dealership in less than two hours. The problem was fixed and haven’t had issues so far
I did not deal with internet,admen,or dept, they were good and replaced recalls,but my phone still answers when I dont want it to
Poor people skills, didn’t go over what was actually needed for the vehicle till I addressed my concern. Didn’t do a good inspection of the vehicle as well.
I enjoy coming to this dealership, even for service. Everyone is so friendly and knowledgeable. They try to get you in and out as soon as possible when you bring you vehicle in for service.
Chad was very knowledgeable and helpful to get my rogue in shape. He kept me abreast of what was needed and what could wait till me next visit.
Everyone is very helpful and polite. They got me in there and outta there before I knew it my car was done. It made taking my car to get its oil changed a nice experience.
I bought the $99 maintenance package which I’ve been happy with. Claudio Zamudio was quick to greet me and was Very helpful throughout the appointment. It was quick too! My only complaint is that the complimentary car wash has been unavailable for my last 3 appointments, which is one of the reasons I bought the package in the 1st place. Everything else is good!
Great service! They helped me out, explained everything thoroughly, gave me recommendations. I was able to get a ride to work without any complications. Awesome
Anthony, the individual who provided the service assistance made my experience exceptional. Quick, honest, and helpful. I feel like I will return to him for other service.
They gave me a good deal on my dream car and the sales rep was friendly and assisted me in getting my car same day
This is my second having Anthony to service my vehicle. He is helpful and very nice. We will definitely be back if we need to have service done.
Great service! I brought my Nissan Maxima in for an oil change and oil filter and Chad, my service advisor was very helpful and courteous. I will most defiantly return for my next service.
When I first arrived I wasn't greeted with a hello or a good morning then when my truck was done he never notify me.
I bought my car at this dealership and so that is where I do my maintenance and they do a great job. Thank you Larry H. Miller.
Paul and Chris are all about excellent service and customer satisfaction. Two difficult repair jobs on a 2001 Nissan Sentra were done as good or better than new. Amazing. Coming back for all service.
This is the worst service I have ever had. They never return phone calls and refuse to help solve issue.I have tried calling several times, no return phone calls. My truck broken into at Nissan Technicians home and I was informed they are not responsible. Paul did not want to help me since their insurance co said they needed the receipts he informed me to have my insurance agent call him. He is very Rude. Still as of today 2-13-20 waiting for a phone call. Incident happened on 1-17-20.
Service dept employee Anthony was very helpful and knowledgeable regarding my repairs and got my repairs done at a reasonable price and within a very short time period .. will not take my vehicle anywhere else.. was treated like family!!!
Great people = great service. I really appreciate the hard work all the service advisors do and always with a smile. A big thank you to Sydney!
My service was awful they did not wash my car they did not ask me if I wanted my car washed so no I wouldn’t take my car there again
I saw an online ad for a truck I wanted with a good final price. I contacted the dealership and they agreed to that final price over the phone. I drove about 2 hours to get there and they said the final price we agreed to over the phone did not include dealer add-ons that were already installed, which bumped up the price by over $1500. And they admitted they advertise lower prices to get people to come in, but they lie about their "final" price. The facilities and the trucks were nice, but how can you trust people who ...
Exelente servicio!, me atendieron en mi idioma. La persona que estaba en la recepcion no me hizo esperar, me proveyo la informacion que nesesitaba y todos tuvieron una exelente actutud. Gracias
SB Nissan has been very accommodating when scheduling service appointments, and very understanding when needing to reschedule. The staff has been very professional and courteous.
Anthony in the service department was helpful, clear, and pleasant during my visit. In addition, he called me to let me know when my vehicle was ready.
Dominic was very helpful and always try to help me with all my concerns and he was very interested about my timing! He is very polite.
This dealership was very helpful. I really appreciated it. They not only did what I came in for but also checked my battery and realized that it needed replacing before the warranty ran out.
Everybody here was really helpful and excited to help me with whatever services I had from service to trading in my car, continue doing this.
THERE WAS SOMETHING BURNING UNDER MY TRUCK AND SYDNEY TAKE CARE OF IT RIGHT A WAY I LIKE COME DO TO THEY ALWAY TIME CARE ME
Service advisors are very polite very helpful they do a very good job on my car every time I take it in especially Claudio samudio
Honest people & friendly people. Love coming here because they don’t tell me I need to get unnecessary things. I’ve never had a bad experience.
They are always helpful and attentive to my needs. I would always recommend them to a friend for there excellent customer service. They always go above and beyond.
It went great everything went smooth got a ride home got picked up car was ready good experience it was done when they said it would be
Excellent service from intake to completion. Everyone was courteous. Service was quick and efficient. I was able to use coupons I received in the mail as well.
I always choose to bring my nissan here, even now that I no longer have business in the area, I still go out of my way to come here for the fast and friendly service.
I had a great visit to the service department. Claudio was awesome! Overall very satisfied with my visit to Larry H Miller Nisssan. Will be coming back.
It's an excellent service, I recommended to everybody, this people take a good care of my car, they know exactly what my car needs...I love honest people☺
Me antendieron muy bien . Siempre que necesito algo me antienden con mucha amabilidad, Claudio se porto muy amable y atento con migo .. yo los recomiendo 100%
Don't go worst Customers service i ever experienced. Came in for a oil change after they told me its needs to be a lot done. I got the car with 85000 miles . They told me transmission fluid and coolant,spark plugs. I got new spark plugs when i got the Car. Transmission fluid under 100000 never heard that before. Overall not a got service
Worst customer service and not knowledgeable about their vehicles will not be going to them any longer. Treated me as if I am the one that made the mistake.
Great service department with knowledgeable personnel that answers all questions. I bring my truck for service from oil changes to breaks ,they do it all.
Great customer service and good attitude. Ever time I go to get my car service they give me good vibes and great service thank you
Nissan San Bernardino has always served my family with exceptional service and has shown honesty and knowledable wisdom on how to care for your vehicle. Staff is amazing. God bless you all!
Everyone is great....i got an exspected time of 12:10 bit my car was done by 11:20 Sydney was on top of things... Thankx Syndey...
Went to a few different dealerships and were unable to find a dealership that would offer us a decent trade in price for our current car and they were about to get us the car we wanted for the price we could afford.
My time there was really good. I was able to get my car looked at at a good time period and I was also given a shuttle to go back home a while they looked in at my car.
He helped me so much when I didnt know what 2 do he did more then he should of did 4bme I really appreciate him
Cuede muy satisfecho con el servicio al cliente la atención que tiene el personal excelente muchas gracias espero que siempre sea así muchas gracias volveré
Very professional took care of my needs and concerns, explained what they did and got me out in a timely manner could not be happier!!
Went for a Diagnostic test took four hours while I waited there at the dealership Power was out systems were down I think that’s what took so long
Its a great dealer, with a great people,nice cars, I will recommend to any one that wants to buy a car,that Larry H. Miller it's the best place to go
I dont know why everytime I go there they always seem to tell me that my warranty is no longer available or they take over 4hr with my car.
Sydney took a very stressful situation for us and was auper friendly and did what she promised she would and then some. Definitely would use this dealership again for service.
Been bringing my car here for years and I am very happy with their service dept, my service manager Steve Trevino always takes good care of me and is honest and upfront with the work to be done. It's a pleasure working with him , people like steve keep me coming back
I worked with Justin and Chris from the beginning they made me feel welcomed and valued, They were amazing I will most definitely be returning
I love the fact that I can call same day and get appointment. Claudio was my service guy excellent customer service was their as soon as I pulled up.
Literally the best customer service I've ever received at a service center! I would highly recommend this service center! Paul was great! I really didn't expect to receive the high quality of service!
Steven Trevino is the rep who always helps me and helps me get the service I need and want Steven goes above my standards every single time I go to Nissan of San Bernardino. Great guy and does his job the best I've seen thank you Nissan of San Bernardino for Steven Trevino.
Service is excellent. Very satisfied and definitely will recommend this dealership to family and friends. Jordan Green is very knowledgeable and was very thorough. Thank you.
They used to do a great job explaining what ever was need it to fix my problem not enymore bad service with the mechanics and the service people at the front bad customer service they are now just focus on selling parts that you dont need they just to give my truck a quick wash not no more and the waiting time is horrible even with an appointment i dont recoment this dealer to one
Good experience. Refreshments and courtesy shuttle offered. Not pushy about unnecessary items for your vehicle or service. One of my better experiences at a dealership.
They had the vehicle done the same day. Special thanks to Ron for his customer service. Took care of the issue and I left a happy customer.
Had my Nissan NV serviced on Thursday and the service was remarkable great customer service and the staff was very friendly and helpful! Richard, Air One Air Conditioning, Heating & Plumbing
I placed an appointment 6 days prior to the service because I was told on the initial day I couldn’t be helped for an oil change and a slight alignment adjustment. My appointment at 7am, arrived 15 beforehand. Was told it’ll be 2.5- 3 hours, oil change half an hour the rest the alignment. Around 8:30 my service advisor Steven tells me they are just now putting oil in my car. So I was. 10am comes around so text him how it’s going so far. About 15 minutes later he walks by and tells me that they will be taking off the ...
Very Pleasant salesman - Malachi Lee. and Moises who processed my paperwork. Very thorough and friendly. Family keeps going back to this particular Nissan dealer - Larry H. Miller. I confirm that I am not associated with any dealership and/or service center.
It was great! Costumer service was great, informative and transparent. I was pleased with my visit there. Will definitely take my car to get serviced again.
This was the 3 rd Nissan sealer I had been to in a week. They did not take my current car keys as hostage as the others did. Made it a happy fun experience. Easy to work with and actually had the car that was advertised. Other 2 car dealers did not. Loved them
My service guy Jordon was very thorough and detailed about letting me know what I need for my car, And his customer service was excellent
Lots of cars in line on Saturday morning, but I was checked in pretty quickly and service was good. Disappointed that a complimentary car wash wasn’t included, especially since I had previously purchased the oil change package.
I went into the dealership for service for oil change and the light that says that the obstruction the mechanism is unavailable. I was told car was ready. Drove away and the Unavailable Obstruction warning came on. I text the service person about it and no response. Nice guy though.
I financed my vehicle through Larry H Miller Nissan in San Bernardino the process took a couple of hours but they were determined to get me onto a vehicle. My credit is less than perfect with a repo a couple of years ago. I appreciate this dealership for getting me financed & I am grateful. I get 3 oil changes a year with my vehicle purchase, and I love it. They have a shuttle to drop you off and pick you up they make sure your vehicle is safe to drive before you leave so I say give them a try ...
Jordan answered all my questions and also gave me more information about my services. Also told me about all services they have available and kept in touch with me about my car when it was completed.
they went up and above had me in and out within 45mins of what i was informed that it would take 1.5 to 2 hours everything was complete and explained thoroughly very great service thx richard
The salesman Barry knew my monthly income was only 931.00 a month and still gave me a car with 603.00 a month notes! So with 19 miles on car, and 2 days later, i decided id better return car! But i was told i could not return car, only later to learn i was lied to. So im stuck with very high interest rates and a 603.00 car note! I was also told i could refinance im 6 months. That was a lie! So i faithfully paid the notes for 16 months! Now i need someone to cut me some slack or im about to have a ...
This was the only place willing to really work with me and my situation! Because of that, I became a first time car owner! I’m forever thankful.
I was reluctant to purchase a Nissan because of previous customer service experiences that were unfavorable. That was years ago and not much has changed.
My service manager Richard was awesome and went above and beyond. He even washed my car which i appreciated greatly. My car needed new brakes and an oil change. The shuttle got me to work in a timely manner and my car was ready before i thought i was going to get it. Thank you for the great service and attention to my car.
Had my car serviced yesterday, it was a fast & easy service. They told me a wait time and my cat was finished, ready within that amount of time. The people at Nissan of San Bernardino provided great service.
Courteous thorough totally took care of business thank you service department they fixed the problem shuttle service was excellent I would definitely recommend it to others